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Paul Wilson

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  1. Being able to create more complex KPIS

    2 votes

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    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Paul Wilson shared this idea  · 

  2. Add Audit Trail for KPI Changes

    7 votes

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    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Live (Active) Agent Status upon Refresh

    9 votes

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    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Alert - No Answer

    8 votes

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    2 comments  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Paul Wilson commented  · 

    Or look in the AgentHistory for tnotrespondingcount. That will the alert no answers.

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    Paul Wilson commented  · 

    You can do this by using the call segment data, and looking for purpose = agent, segmenttype = alert and disconnection type = client.

  5. Improve Settings' TimeZone

    2 votes

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    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Compared to Average for status threshold

    1 vote

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    1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    TRIAGE  ·  Yogendra Kale responded

    Thank you Matthew for sharing this idea, we will certainly consider it.

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    Paul Wilson commented  · 

    Can't you just do this by creating a KPI with the Status KPI Set ?

  7. Ability to output eMite data from elastic to an SQL database for further manipulation and queries

    12 votes

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    TRIAGE  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Add a contextual secondary dimension to reports

    2 votes

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    TRIAGE  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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