Paul Wilson
My feedback
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2 votes
Thank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
Paul Wilson shared this idea ·
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7 votes
Thank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
Paul Wilson supported this idea ·
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9 votes
Thank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
Paul Wilson supported this idea ·
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8 votes
An error occurred while saving the comment An error occurred while saving the comment Paul Wilson commented
You can do this by using the call segment data, and looking for purpose = agent, segmenttype = alert and disconnection type = client.
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2 votes
Thank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
Paul Wilson supported this idea ·
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1 vote
Thank you Matthew for sharing this idea, we will certainly consider it.
An error occurred while saving the comment Paul Wilson commented
Can't you just do this by creating a KPI with the Status KPI Set ?
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12 votes
Paul Wilson supported this idea ·
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2 votes
Paul Wilson supported this idea ·
Or look in the AgentHistory for tnotrespondingcount. That will the alert no answers.