Have an idea?

Share it with us or vote on other people’s ideas. Our product team is listening.

Paul Wilson

My feedback

  1. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Wilson shared this idea  · 
  2. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Wilson supported this idea  · 
  3. 9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Wilson supported this idea  · 
  4. 8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Paul Wilson commented  · 

    Or look in the AgentHistory for tnotrespondingcount. That will the alert no answers.

    An error occurred while saving the comment
    Paul Wilson commented  · 

    You can do this by using the call segment data, and looking for purpose = agent, segmenttype = alert and disconnection type = client.

  5. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Wilson supported this idea  · 
  6. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Matthew for sharing this idea, we will certainly consider it.

    An error occurred while saving the comment
    Paul Wilson commented  · 

    Can't you just do this by creating a KPI with the Status KPI Set ?

  7. 12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    TRIAGE  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Wilson supported this idea  · 
  8. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    TRIAGE  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    Paul Wilson supported this idea  · 

Feedback and Knowledge Base