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1. Include non-voice interactions in RealTime Queue Status

   3 votes

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   IN PROGRESS  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Angela Grosvenor supported this idea  ·  April 02, 2020

2. Allow masking/anonymising of dimension Members

   2 votes

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   TRIAGE  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Angela Grosvenor supported this idea  ·  April 02, 2020

3. Show a page where a specified measure is alerting

   3 votes

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   TRIAGE  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Angela Grosvenor supported this idea  ·  April 02, 2020

4. The ability to copy member groups from one index to the other

   14 votes

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   IN PROGRESS  ·  0 comments  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Angela Grosvenor supported this idea  ·  April 02, 2020

5. wfm

   4 votes

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   0 comments  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Angela Grosvenor supported this idea  ·  April 02, 2020

6. Alert - No Answer

   •  

   8 votes

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   2 comments  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Angela Grosvenor shared this idea  ·  April 02, 2020

7. Option to disable datablock UI "snapping"

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   IN PROGRESS  ·  0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   Angela Grosvenor supported this idea  ·  September 18, 2019

8. I'd like to create my own theme for my company so that reports by default are coloured and formatted to my companies styling guide

   5 votes

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   0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   REQUIREMENTS GATHERING  ·  Yogendra Kale responded

   Thank you for sharing this suggestion. We have included this in our future product backlog.

   Angela Grosvenor supported this idea  ·  September 18, 2019

9. Filter agent data according to the logged in agent

   4 votes

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   1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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   IN PROGRESS  ·  Yogendra Kale responded

   Thank you Matt for bringing up this suggestion. The suggestion is already being worked upon by team.

   Angela Grosvenor supported this idea  ·  September 18, 2019

10. Hotkeys could be a good idea to improve the dashboarding speed, simple things like + for adding a datablock, or shift "+"for adding a page.

    4 votes

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    0 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →

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    TRIAGE  ·  Yogendra Kale responded

    Thank you for sharing this idea, we will definitely look into it.

    Angela Grosvenor supported this idea  ·  September 18, 2019