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Yogendra Kale

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  1. Runbook alerting (email/SMS) for licensing overages

    2 votes

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    REQUIREMENTS GATHERING  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Tyrel for this idea, it is made part of our product backlog.

  2. Add a contextual secondary dimension to reports

    2 votes

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    TRIAGE  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Matthew, Team will consider this input.

  3. Allow masking/anonymising of dimension Members

    2 votes

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    TRIAGE  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Matthew, Team will consider this input.

  4. Queue associated per time spent on status

    1 vote

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    TRIAGE  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Benjamin for sharing this idea, we will certainly consider this.

  5. Show a page where a specified measure is alerting

    3 votes

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    TRIAGE  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Matthew for sharing this idea. Our Product Team will certainly consider this idea.

  6. Ability to set individual wallboard display times

    3 votes

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    IN PROGRESS  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Fernando for sharing this idea, we will surely look into this.

  7. Disable report preview when editing an existing report

    1 vote

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    IN PROGRESS  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you for sharing this idea, we will certainly look into this.

  8. Share pages and reports to a centralized library

    2 votes

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    TRIAGE  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you for sharing, we will review this requirement.

  9. Real time skills dashboard Advanced Analytics for PureCloud

    2 votes

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    IN PROGRESS  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Lacey for sharing this idea, we will look into this.

  10. Reporting on-hold status

    3 votes

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    REQUIREMENTS GATHERING  ·  2 comments  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Scott for sharing this idea, we are reviewing it.

  11. Capture User Response and calculate KPI on top of it.

    1 vote

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    REQUIREMENTS GATHERING  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you for sharing this idea. It is added to our backlog.

  12. Extract External Contact Information from Genesys

    1 vote

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    1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you for sharing this idea. It is added to our backlog.

  13. PureCloud Canned Response Usage data

    1 vote

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    1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Chandini for bringing up the idea of Canned Reports, we have included this feature in our product backlog.

  14. eMite Dashboards with Splunk Data

    1 vote

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    REQUIREMENTS GATHERING  ·  1 comment  ·  eMite » eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thanks for your request. You will be pleasantly surprised to know that we are working towards this offering that allows the eMite interface to sit directly over Splunk.

    If you would like to see a demonstration of this new version of eMite or indeed try it for yourself, please reach out to us.

  15. Filter agent data according to the logged in agent

    4 votes

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    1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    IN PROGRESS  ·  Yogendra Kale responded

    Thank you Matt for bringing up this suggestion. The suggestion is already being worked upon by team.

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    Yogendra Kale commented  · 

    Thank you Matt for bringing up this suggestion. The suggestion is already being worked upon by team.

  16. Ability to output eMite data from elastic to an SQL database for further manipulation and queries

    12 votes

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    Yogendra Kale commented  · 

    Thank you David for sharing your query !

    This is something that we are planning to work on. We will reach out to you once we have update for you.

  17. The ability to copy member groups from one index to the other

    14 votes

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  18. RealTime data for interactions longer than a day

    1 vote

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    IN PROGRESS  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Matt for sharing this Suggestion. We have included it in our product backlog for future release.

  19. Include non-voice interactions in RealTime Queue Status

    3 votes

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    IN PROGRESS  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Matthew for sharing this idea. This feature planned as part of next release.

  20. Divisions

    2 votes

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    IN PROGRESS  ·  1 comment  ·  eMite » eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    Yogendra Kale commented  · 

    Thank you Ronald for sharing this idea, our team is reviewing it.

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