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  1. Ability to output eMite data from elastic to an SQL database for further manipulation and queries  ·  TRIAGE

  2. PureCloud Canned Response Usage data  ·  REQUIREMENTS GATHERING

  3. Enable eMite indexes to be queried using a REST API  ·  TRIAGE

  4. UI for Onboarding Reference Query SQL Datatables  ·  TRIAGE

  5. The ability to copy member groups from one index to the other  ·  IN PROGRESS

  6. Filter agent data according to the logged in agent  ·  IN PROGRESS

  7. Make an option for "Yesterday" in date filters to refer to the previous business day (M-F)  ·  COMPLETED

  8. Agent Observations Cube data to include queue and conversation ID of current interaction

  9. Dashboard and details for Web survey module

  10. Include non-voice interactions in RealTime Queue Status  ·  IN PROGRESS

  11. Capture User Response and calculate KPI on top of it.  ·  REQUIREMENTS GATHERING

  12. Add SNMP support to Snare Central  ·  TRIAGE

  13. Ability to drill down into QA scores to see performance on individual questions  ·  COMPLETED

  14. Show how much data is being reflected to a destination on a daily, weekly or monthly type report  ·  TRIAGE

  15. eMite Dashboards with Splunk Data  ·  REQUIREMENTS GATHERING

  16. RealTime data for interactions longer than a day  ·  IN PROGRESS

  17. Contact lens dashboard

  18. Provide "Beat Yesterday" comparison for metrics  ·  COMPLETED

  19. Mixed drill through including RT columns and Index columns  ·  TRIAGE

  20. Include Interaction Date, Evaluation Date, and Media Type in Quality Evaluations  ·  IN PROGRESS

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