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Ability to output eMite data from elastic to an SQL database for further manipulation and queries · TRIAGE
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PureCloud Canned Response Usage data · REQUIREMENTS GATHERING
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Enable eMite indexes to be queried using a REST API · TRIAGE
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UI for Onboarding Reference Query SQL Datatables · TRIAGE
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The ability to copy member groups from one index to the other · IN PROGRESS
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Live (Active) Agent Status upon Refresh · TRIAGE
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Filter agent data according to the logged in agent · IN PROGRESS
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Agent Observations Cube data to include queue and conversation ID of current interaction
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Enhancement Request: Allow data type selection for results of custom KPIs · TRIAGE
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Make an option for "Yesterday" in date filters to refer to the previous business day (M-F) · COMPLETED
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Increase # of Rows we can View and/or Export · TRIAGE
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Contact lens dashboard
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SDES-1021: More than one cross cube Bind per data block · TRIAGE
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Dashboard and details for Web survey module
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Possibility to export event search data to pdf or txt or csv · IN PROGRESS
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Include non-voice interactions in RealTime Queue Status · IN PROGRESS
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Add SNMP support to Snare Central · TRIAGE
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Ability to drill down into QA scores to see performance on individual questions · COMPLETED
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Capture User Response and calculate KPI on top of it. · REQUIREMENTS GATHERING
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Show how much data is being reflected to a destination on a daily, weekly or monthly type report · TRIAGE