Have an idea?

Share it with us or vote on other people’s ideas. Our product team is listening.

Search

  1. Ability to output eMite data from elastic to an SQL database for further manipulation and queries  ·  TRIAGE

  2. PureCloud Canned Response Usage data  ·  REQUIREMENTS GATHERING

  3. Enable eMite indexes to be queried using a REST API  ·  TRIAGE

  4. UI for Onboarding Reference Query SQL Datatables  ·  TRIAGE

  5. The ability to copy member groups from one index to the other  ·  IN PROGRESS

  6. Live (Active) Agent Status upon Refresh  ·  TRIAGE

  7. Agent Observations Cube data to include queue and conversation ID of current interaction

  8. Filter agent data according to the logged in agent  ·  IN PROGRESS

  9. Enhancement Request: Allow data type selection for results of custom KPIs  ·  TRIAGE

  10. Make an option for "Yesterday" in date filters to refer to the previous business day (M-F)  ·  COMPLETED

  11. Increase # of Rows we can View and/or Export  ·  TRIAGE

  12. Contact lens dashboard

  13. SDES-1021: More than one cross cube Bind per data block  ·  TRIAGE

  14. Dashboard and details for Web survey module

  15. Possibility to export event search data to pdf or txt or csv  ·  IN PROGRESS

  16. Include non-voice interactions in RealTime Queue Status  ·  IN PROGRESS

  17. Capture User Response and calculate KPI on top of it.  ·  REQUIREMENTS GATHERING

  18. Add SNMP support to Snare Central  ·  TRIAGE

  19. Ability to drill down into QA scores to see performance on individual questions  ·  COMPLETED

  20. Show how much data is being reflected to a destination on a daily, weekly or monthly type report  ·  TRIAGE

← Previous 1

Feedback and Knowledge Base