Ability to add week day to show as well as the date

Agent History, Agent Presence, Agent State History, Agent Observations all have the same Name field. We're currently adding agents into a member group for the observation data, but now we have to add them into all the other groups. Can this be copied to save 10 hours of work please?

Request the ability for eMite to on-board schedule information from PureCloud including Shift Start, Shift End and scheduled break times – on a per agent basis, per day.

I am trying to match the data that's present in the PureCloud Agent Quality Details report, however the index only provides Aggregation Start Date and Linked Date, which are the same date, and doesn't have any option to show media type.

RealTime data currently shows only voice communications. We would like for this to be expanded to include email and chat interactions also.

I want to be able to share an agent report with all users, but each agent should not have visibility of other agents when viewing the report.

Hi,

We'd like eMite to support the divisions we setup in Genesys and propose a solution to have an administration dashboard and division dashboards.

Would like to see an out of the box dashboard showing real time skills out of Genesys PureCloud.

Need to be able to see current status information for ongoing or pending interactions which have been in status for longer than current day - specifically callback and email media types, but also necessary for interactions which begin before the change of 24hr day in a call center which operates at all hours.