The heat map requires the ability for the intervals with a null value show show as either white or transparent and not in the heatmap colour spectrum.

On the screen shot and example of the view we would like to change. The IE VOICE queue is closed from 20:00. The heatmap shows Red as though we performed poorly, but we would like this to be a neutral colour as nothing was offered…..

• Not all queues have the same hours of operation….. and as this is going to be a page were the end user can select the market they wish to look at, unselecting out of hours intervals will not resolve the issue.

• We also have intervals within the opening hours were we do not get any contacts to answer on a particular queue. I thought these came through as Null values, so was hoping we could do something so the cube recognised a null value and then applied the neutral colouring rather than zero. i.e threshold value = null show as white.

Page URL https://eu-cloud.emite.com/emite/visiondirect/Dashboard/page/41684?refreshRate=