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Alert - No Answer

Need to be able to report on all fields in PureCloud. Currently looking for Alert - No Answer, but eMite support says it doesn't exist in eMite. It is located in PureCloud on the Performance/Agents report.

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Angela Grosvenor shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Paul Wilson commented  ·   ·  Flag as inappropriate

    You can do this by using the call segment data, and looking for purpose = agent, segmenttype = alert and disconnection type = client.

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