Alert - No Answer
Need to be able to report on all fields in PureCloud. Currently looking for Alert - No Answer, but eMite support says it doesn't exist in eMite. It is located in PureCloud on the Performance/Agents report.
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votes

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Paul Wilson commented
Or look in the AgentHistory for tnotrespondingcount. That will the alert no answers.
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Paul Wilson commented
You can do this by using the call segment data, and looking for purpose = agent, segmenttype = alert and disconnection type = client.