Include non-voice interactions in RealTime Queue Status

RealTime data currently shows only voice communications. We would like for this to be expanded to include email and chat interactions also.

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Anonymous shared this idea · May 31, 2019 · Flag idea as inappropriate… · Admin →

IN PROGRESS · Dec 16, 2019

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AdminYogendra Kale (Product Manager, Prophecy International) commented · June 14, 2019 9:58 AM · Flag as inappropriate

Thank you Matthew for sharing this idea. This feature planned as part of next release.

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