PureCloud Canned Response Usage data
Is it possible to retrieve canned response-related data from PureCloud? For example the usage of canned response per queue or per agent would be great.
I have get in touch with PureCloud and they believe it is something can be retrieve and build by using the API, with this link as an example,
https://developer.mypurecloud.com/forum/t/retrieve-content-canned-response/1948
1
vote
Chardini Vasireddy
shared this idea
Thank you Chandini for bringing up the idea of Canned Reports, we have included this feature in our product backlog.
-
Thank you Chandini for bringing up the idea of Canned Reports, we have included this feature in our product backlog.