Ability to drill down into QA scores to see performance on individual questions
Currently the data for scorecards is aggregated by agent over a timeframe. It would be excellent if the Genesys API would allow individual call scores that includes each question as a datapoint so a dashboard could drill down to performance on particular questions per agent.
3
votes
Tyrel
shared this idea
Hello Tyrel,
As Paul confirmed, this is already available as raw data.
Thank you,
Yogendra
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Hello Tyrel,
As Paul confirmed, this is already available as raw data.
Thank you,
Yogendra -
Paul Wilson
commented
This is already available in the raw data index isn't it?
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Thank you Tyrel for sharing this idea, we will look into this.