Integration with ServiceNOW's API
As I understand it, your current implementation for integrating ServiceNOW involves interacting to ServiceNOW via the ODBC connector. ServiceNOW have come back to say in order to get the fields that we're after, you need to integrate to the ServiceNOW web api.
We have included your request for Service Now in our roadmap. We are looking it to be available in Q1 of 2020.
Thank you for your support to eMite !