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  1. Make an option for "Yesterday" in date filters to refer to the previous business day (M-F)

    Our center is only open Monday thru Friday. I would like to be able to set up a daily stat dashboard that always shows data from the previous business day, but currently the "Yesterday" filter refers only to calendar days, so on Mondays it won't show the data we are looking for without a manual filter.

    6 votes

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    1 comment  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enhance Report Scheduler to include flexibility to modify existing schedule times

    Report scheduler has existing and custom schedules which cannot be edited. The existing schedule for "ONCE" prompts for a start time which user is unable to edit. In addition, there is no option to delete recently created schedules that have expired or not needed.

    3 votes

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    1 comment  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
    COMPLETED  ·  Yogendra Kale responded

    The Existing Report Schedule can be edited using the Edit button in the UI. This feature is present in eMite 7.0 and beyond.

  3. Ability to drill down into QA scores to see performance on individual questions

    Currently the data for scorecards is aggregated by agent over a timeframe. It would be excellent if the Genesys API would allow individual call scores that includes each question as a datapoint so a dashboard could drill down to performance on particular questions per agent.

    3 votes

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    3 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
    COMPLETED  ·  Yogendra Kale responded

    Hello Tyrel,

    As Paul confirmed, this is already available as raw data.

    Thank you,
    Yogendra

  4. Export Filters in Report Scheduler

    Currently, when exporting reports from the Report Scheduler, the report scheduler extracts the whole report and disregards the filters of the report.

    Is it possible to include an option to export reports WITH the applied filters in the final extracted report?

    1 vote

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    COMPLETED  ·  Yogendra Kale responded

    Hello Lauren,

    We want to update you that this feature is present in eMite 7.0.5 version and will be available when you upgrade eMite.

    Thank you,
    Yogendra Kale

  5. Schedule Reports to .csv

    Would like the ability to schedule output of a report to .csv format. Currently it is only available as a manual export option.

    1 vote

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    1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide "Beat Yesterday" comparison for metrics

    When reporting on time-series data, it should be possible to compare the current day/week/month data against a similar historical period. For example,

    Today's day of week (Monday) with same day of week of Last Week,
    Today's day of week & week of month (First Monday) with same of Last Month,
    Today's day of year with same day of year of Last Year

    1 vote

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
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