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eMite




Welcome to the user feedback forum for eMite, an Operational Intelligence Platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution - providing actionable insights from both real-time and historical data.
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  1. Make an option for "Yesterday" in date filters to refer to the previous business day (M-F)

    Our center is only open Monday thru Friday. I would like to be able to set up a daily stat dashboard that always shows data from the previous business day, but currently the "Yesterday" filter refers only to calendar days, so on Mondays it won't show the data we are looking for without a manual filter.

    6 votes

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    1 comment  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Enhance Report Scheduler to include flexibility to modify existing schedule times

    Report scheduler has existing and custom schedules which cannot be edited. The existing schedule for "ONCE" prompts for a start time which user is unable to edit. In addition, there is no option to delete recently created schedules that have expired or not needed.

    3 votes

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    1 comment  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    COMPLETED  ·  Yogendra Kale responded

    The Existing Report Schedule can be edited using the Edit button in the UI. This feature is present in eMite 7.0 and beyond.

  3. Ability to drill down into QA scores to see performance on individual questions

    Currently the data for scorecards is aggregated by agent over a timeframe. It would be excellent if the Genesys API would allow individual call scores that includes each question as a datapoint so a dashboard could drill down to performance on particular questions per agent.

    3 votes

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    3 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →

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    COMPLETED  ·  Yogendra Kale responded

    Hello Tyrel,

    As Paul confirmed, this is already available as raw data.

    Thank you,
    Yogendra

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