eMite

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Ability to output eMite data from elastic to an SQL database for further manipulation and queries
Looking for an SQL Server solution that I can manipulate and massage data as we see fit with the intent to use Power BI to consume that data.
12 votes -
Live (Active) Agent Status upon Refresh
For any agent status data blocks based on Realtime Indexsearch Configuration, we would like to be able to see all agents immediately when the page is loaded, as opposed to now where agents will only appear when their State/Status updates.
9 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Add Audit Trail for KPI Changes
We would like the ability to be able to see who has made updates to a KPI and what those updates were within the KPI Admin page.
7 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Increase # of Rows we can View and/or Export
We've been informed that there is currently a limit to only view 5,000 rows of data at a time in a cube, and only export 170,000 rows from a drillthrough in an Excel File.
Can these limits be increased so that we can see/export more rows?
6 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Create Matrices / Graphs with Multiple X-Axis parameters
It would be great to have the functionality to select more than one X-Axis at a time when creating a cube report, so that we get similar functionality to a Matrix (like in Microsoft SSRS) or an expanded Pivot Table (like in Microsoft Excel). This would allow for more detailed and spliced views and provide increased analytical value.
6 votesThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Reorder Pages/Page Groups that are Broadcasted
Add functionality for users to be able to reorder pages and page groups that have been Broadcasted
6 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Sort Member Group Labels in KPI Admin
We would like the ability to alphabetically sort Member Group Labels that are created in KPI Admin --> Member Groups.
6 votesThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Cube Table View Formatting
We would like the front-end script of cube reports in table view to be upgraded so that field sizing and arrangements will be saved even with large datasets. Currently we can only retain our formatting with small datasets.
5 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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5 votes
Thank you for sharing this suggestion. We have included this in our future product backlog.
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4 votes
Thank you for sharing this idea, we will definitely look into it.
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Reporting on-hold status
The aggregate for realtime, unfortunately, does not capture on hold status. It is actually a part of interaction status rather than agent/queue observation.
Request to be able to report on on-hold.
See case 00009728.
3 votes -
Ability to set individual wallboard display times
Currently the full screen "play" rotation for wallboards allows you specify the number of seconds that they show, however it is the same for all displays. I would like the ability to be able to display one wallboard for 60 seconds and switch to another wallboard to show for only 10 seconds.
3 votes -
Enable eMite indexes to be queried using a REST API
eMite onboards data from multiple data sources and can create custom cross-correlated KPI's. It would be great if these KPI's could be queried from a PureCoud call-flow (i.e. using a HTTP Get method), to allow us to make routing decisions based on KPI's which are important to our business.
3 votesTRIAGE ·AdminStephen Irecki (Director, Global Customer Operations, Prophecy International) responded
Great suggestion. Our product team is looking into the feasibility of this as we speak!
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SDES-1021: More than one cross cube Bind per data block
The point of Cross Cube bind is to view multiple statistics for desperate sources on a single cube. The initial release only allows one such bind per data block.
This is too low a limit for modern enterprises exceeding 5 or 6 different sources that need to be analysed together in order to highlight actionable insights.
Please provide the ability to have at least 5 bound fields, for example bind the Linked date to 5 other date fields. This will allow the joining of the customer journey through chat bots, Genesys, emails, SFDC cases ITSM or the growing number of…
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Being able to create more complex KPIS
Allowing simple calculations within the measures box, as per the attached image. Would be good to have addition, subtraction for a starter, so we avoid having to create too many steps in a kpi.
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Improve Settings' TimeZone
Suggestion from Craig of AFSA:
"Add a disclaimer to the settings screen that says it doesn’t include current daylight savings time, automatically calculate the daylight savings time, or add an option to include it or not."2 votesThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Allow OKTA SSO
As an eMite administrator, I would like to configure my instance to authenticate users via OKTA for SSO.
2 votes -
Date/Event Annotation
It would be cool if you could annotate events to certain dates so that explanations for data anomalies caused by say a fire drill in your building or a website outage are right there on the chart or graph so anybody viewing it knows what happened.
2 votes -
Add an audit trail for dashboard sharing
Requesting an enhancement to the current functionality that allows users to view which dashboards have been shared to other users accounts, it would be useful to also have an audit trail (including a timestamp) of when these dashboards were actually shared or unshared.
2 votes -
Heat Map null value colour sector
Null value colour option for heat maps, currently shows 0 calls as Red (or most negative on colour spectrum). Simple option to make Null value a definable colour separate to the scale.
2 votesThank you Jon for sharing this request. We have accommodated this in our backlog.
Regards Yogendra Kale
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