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eMite




Welcome to the user feedback forum for eMite, an Operational Intelligence Platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution - providing actionable insights from both real-time and historical data.
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  1. Ability to output eMite data from elastic to an SQL database for further manipulation and queries

    Looking for an SQL Server solution that I can manipulate and massage data as we see fit with the intent to use Power BI to consume that data.

    12 votes

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    TRIAGE  ·  1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  2. Live (Active) Agent Status upon Refresh

    For any agent status data blocks based on Realtime Indexsearch Configuration, we would like to be able to see all agents immediately when the page is loaded, as opposed to now where agents will only appear when their State/Status updates.

    9 votes

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Audit Trail for KPI Changes

    We would like the ability to be able to see who has made updates to a KPI and what those updates were within the KPI Admin page.

    7 votes

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  4. Increase # of Rows we can View and/or Export

    We've been informed that there is currently a limit to only view 5,000 rows of data at a time in a cube, and only export 170,000 rows from a drillthrough in an Excel File.

    Can these limits be increased so that we can see/export more rows?

    6 votes

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  5. Reorder Pages/Page Groups that are Broadcasted

    Add functionality for users to be able to reorder pages and page groups that have been Broadcasted

    6 votes

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  6. Cube Table View Formatting

    We would like the front-end script of cube reports in table view to be upgraded so that field sizing and arrangements will be saved even with large datasets. Currently we can only retain our formatting with small datasets.

    5 votes

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  7. 4 votes

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you for sharing this idea, we will definitely look into it.

  8. Enable eMite indexes to be queried using a REST API

    eMite onboards data from multiple data sources and can create custom cross-correlated KPI's. It would be great if these KPI's could be queried from a PureCoud call-flow (i.e. using a HTTP Get method), to allow us to make routing decisions based on KPI's which are important to our business.

    3 votes

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    1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  9. SDES-1021: More than one cross cube Bind per data block

    The point of Cross Cube bind is to view multiple statistics for desperate sources on a single cube. The initial release only allows one such bind per data block.

    This is too low a limit for modern enterprises exceeding 5 or 6 different sources that need to be analysed together in order to highlight actionable insights.

    Please provide the ability to have at least 5 bound fields, for example bind the Linked date to 5 other date fields. This will allow the joining of the customer journey through chat bots, Genesys, emails, SFDC cases ITSM or the growing number of…

    2 votes

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    1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  10. Being able to create more complex KPIS

    Allowing simple calculations within the measures box, as per the attached image. Would be good to have addition, subtraction for a starter, so we avoid having to create too many steps in a kpi.

    2 votes

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  11. Add a contextual secondary dimension to reports

    I want to be able to include a secondary dimension to a Grid report so that it is included as an additional column.

    For example, Calls Answered (Measure) & Agent Group (secondary Dimension) by Agent Name (Primary Dimension).

    2 votes

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    TRIAGE  ·  1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  12. Share pages and reports to a centralized library

    Rather than add a page into another user's dashboard automatically, I want to be able to share or duplicate a page to a shared library then users can add this page to their dashboard if they want it. Also this will allow users to remove pages that they no longer want or need on their dashboard - such as test pages for report troubleshooting or out-of-the-box content that is not relevant.

    2 votes

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    TRIAGE  ·  1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  13. Virtual Index `suggested mapping'

    With Virtual index's a common requirement is field mapping via Member groups to create common fields in order to report effectively across all combined data sets.

    My Enhancement request is to include the ability in eMite to automatically suggest fields when you create the virtual index for mapping. For example, date fields, Fields which contain the same underlaying data even though the column names are different. This would reduce time and effort with a much better user experience.

    1 vote

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Alex for sharing this idea, we will be looking into this.

    Regards
    Yogendra

  15. Drillthrough Filtering works from Realtime Drill Through

    It would be nice to be able to select an item on a Realtime Drill through report (for example Realtime Queue status) and have that filter a second non-realtime drillthrough.

    Use case, Realtime Queue status, click on a queue and have that show the Agent Observations for that queue.

    1 vote

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    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Alex for sharing this idea, we will be looking into filtering on Non- Real Time based on Real Time data.

    Regards
    Yogendra

  16. Compared to Average for status threshold

    I would like to be able to set threshold values for a status datablock showing either count or sum to update its color compared to the average value for the metric
    e.g show value colored green when better than average
    show value colored red when worse than average

    needs to allows for scenarios where lower value is better (eg. average wait time) and where higher value is better (eg. grade of service)

    1 vote

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    1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Matthew for sharing this idea, we will certainly consider it.

  17. Add option to set default CC or BCC in Report Scheduler email feature

    We would want something where the BCC or CC field can be hard coded, not something that can be free text anytime someone creates a new report schedule.

    0 votes

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