Currently, when exporting reports from the Report Scheduler, the report scheduler extracts the whole report and disregards the filters of the report.

Is it possible to include an option to export reports WITH the applied filters in the final extracted report?

Our center is only open Monday thru Friday. I would like to be able to set up a daily stat dashboard that always shows data from the previous business day, but currently the "Yesterday" filter refers only to calendar days, so on Mondays it won't show the data we are looking for without a manual filter.

Report scheduler has existing and custom schedules which cannot be edited. The existing schedule for "ONCE" prompts for a start time which user is unable to edit. In addition, there is no option to delete recently created schedules that have expired or not needed.

Would like the ability to schedule output of a report to .csv format. Currently it is only available as a manual export option.

Currently the data for scorecards is aggregated by agent over a timeframe. It would be excellent if the Genesys API would allow individual call scores that includes each question as a datapoint so a dashboard could drill down to performance on particular questions per agent.

When reporting on time-series data, it should be possible to compare the current day/week/month data against a similar historical period. For example,

Today's day of week (Monday) with same day of week of Last Week,
Today's day of week & week of month (First Monday) with same of Last Month,
Today's day of year with same day of year of Last Year