Have an idea?

Share it with us or vote on other people’s ideas. Our product team is listening.

eMite




Welcome to the user feedback forum for eMite, an Operational Intelligence Platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution - providing actionable insights from both real-time and historical data.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Save my research. This is to make easier the access to specific groups of data needed.

    A tool, or button that allows my current research to be saved then, once saved (on another button) I can access to "My Saved Reports" so I can browse for that information, faster, on any another day.

    This will help me to look for the same information, faster and more efficiently.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Enterprise  ·  Flag idea as inappropriate…  ·  Admin →
  2. Increase # of Rows we can View and/or Export

    We've been informed that there is currently a limit to only view 5,000 rows of data at a time in a cube, and only export 170,000 rows from a drillthrough in an Excel File.

    Can these limits be increased so that we can see/export more rows?

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  3. Virtual Index `suggested mapping'

    With Virtual index's a common requirement is field mapping via Member groups to create common fields in order to report effectively across all combined data sets.

    My Enhancement request is to include the ability in eMite to automatically suggest fields when you create the virtual index for mapping. For example, date fields, Fields which contain the same underlaying data even though the column names are different. This would reduce time and effort with a much better user experience.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  4. SDES-1021: More than one cross cube Bind per data block

    The point of Cross Cube bind is to view multiple statistics for desperate sources on a single cube. The initial release only allows one such bind per data block.

    This is too low a limit for modern enterprises exceeding 5 or 6 different sources that need to be analysed together in order to highlight actionable insights.

    Please provide the ability to have at least 5 bound fields, for example bind the Linked date to 5 other date fields. This will allow the joining of the customer journey through chat bots, Genesys, emails, SFDC cases ITSM or the growing number of…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  5. Reorder Pages/Page Groups that are Broadcasted

    Add functionality for users to be able to reorder pages and page groups that have been Broadcasted

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enhancement request : Get the "Group" field in qualityevaluations_emite cube

    I want to filter about FR CS Group in qualityevaluationsemite cube. But I don't have the "Group" which in contained in the conditions of the virtual member FR CS Group. Is it possible to add the "Group" into qualityevaluationsemite?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cube Table View Formatting

    We would like the front-end script of cube reports in table view to be upgraded so that field sizing and arrangements will be saved even with large datasets. Currently we can only retain our formatting with small datasets.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to set sound or pop up alerts (e.g. if calls waiting goes above a certain number)

    Working as a manager in a busy contact centre, sometimes we are completing other tasks such as admin, speaking with team members, meetings, actioning important emails etc meaning Emite is off our screen for some time. It would be really useful to be able to set a sound notification or pop up real time notification to let us know calls are waiting for instance so we can act accordingly even if completing other tasks.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  9. SDSS-545 | Thresholds within a heatmap

    The heat map requires the ability for the intervals with a null value show show as either white or transparent and not in the heatmap colour spectrum.

    On the screen shot and example of the view we would like to change. The IE VOICE queue is closed from 20:00. The heatmap shows Red as though we performed poorly, but we would like this to be a neutral colour as nothing was offered…..

    • Not all queues have the same hours of operation….. and as this is going to be a page were the end user can select the market they…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  10. Being able to create more complex KPIS

    Allowing simple calculations within the measures box, as per the attached image. Would be good to have addition, subtraction for a starter, so we avoid having to create too many steps in a kpi.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add option to set default CC or BCC in Report Scheduler email feature

    We would want something where the BCC or CC field can be hard coded, not something that can be free text anytime someone creates a new report schedule.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  12. Enhancement Request: Allow data type selection for results of custom KPIs

    When data is exported, all values are in 'string' format even though the data is a number. This is happening only for Custom KPIs. System shall provide an option to assign appropriate data type for result of each Custom KPI

    Related Jira ticket: https://jira.intersectalliance.com/browse/EMITE-4609

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  13. Live (Active) Agent Status upon Refresh

    For any agent status data blocks based on Realtime Indexsearch Configuration, we would like to be able to see all agents immediately when the page is loaded, as opposed to now where agents will only appear when their State/Status updates.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Audit Trail for KPI Changes

    We would like the ability to be able to see who has made updates to a KPI and what those updates were within the KPI Admin page.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite Core Platform  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enhancement Request: Set a custom order for axis labels

    Paul Kendrick requested to make it possible for x-axis Linked Date by Half Hourly to be sorted to start at 22:30, 23:00, 23:30, 00:00, etc. Please see video below as explained.

    https://jsd.prophecyinternational.com/secure/attachment/11816/2021-01-14_20-30-45.mp4

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  16. Report Scheduler Send Failure Notices

    It would be nice to have a way to identify report send failures. For months, we waited for eMite to troubleshoot an ongoing report send failure. After numerous escalations, we got on a call with a developer who helped identify a simple format error (not listed in the forums) and a more complex corrupt data block, that we could never identify ourselves with the information available.

    The data block worked normally when using the site, but was causing the automated daily report to fail/not send. It would be great to have an email that fires, if the report fails to…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show PureCloud internal chat messages and unread counts in eMite dashboard

    Would like to see PureCloud chat  and not Chat interaction. Able to see # of Chat, # of Unread Chat using eMite.
    (posting for alj customer)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Jayne for sharing this ideal. At moment there are no API’s available from Genesys.

    Once the required API’s are available, eMite will be able to consider it.

  18. See hold time in real time

    Be able to real time queue manage based on active hold times with the ability to build dashboard that shows extended hold times

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you for sharing this idea. Our Team will look into this.

  19. Mixed drill through including RT columns and Index columns

    Would be great to combine real time columns with those from the index's in a drill through.
    Enabling RT data like Agent status and Thandle, ACW etc. in one block.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Enterprise  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Jon for sharing this idea.

    We will consider this.

    Thank you,
    Yogendra

  20. Ability to see amount of calls transferred

    I would like to be able to see the amount of calls that were transferred between queues, and to see where the call started and to where it was transferred. If too many calls are transferred that points to an issue somewhere down the line.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  eMite for Genesys  ·  Flag idea as inappropriate…  ·  Admin →
    TRIAGE  ·  Yogendra Kale responded

    Thank you Jonathan for sharing this idea.

    We will surely look into this .

    Regards
    Yogendra Kale

← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base