eMite
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Make an option for "Yesterday" in date filters to refer to the previous business day (M-F)
Our center is only open Monday thru Friday. I would like to be able to set up a daily stat dashboard that always shows data from the previous business day, but currently the "Yesterday" filter refers only to calendar days, so on Mondays it won't show the data we are looking for without a manual filter.
6 votesHello Angela,
This can be easily accomplished by creating KPI’s using Keyword as Yesterday or Last 24 hour. Below are links you can refer
Happy to help further if required.
Regards
Yogendra -
Enhance Report Scheduler to include flexibility to modify existing schedule times
Report scheduler has existing and custom schedules which cannot be edited. The existing schedule for "ONCE" prompts for a start time which user is unable to edit. In addition, there is no option to delete recently created schedules that have expired or not needed.
3 votesThe Existing Report Schedule can be edited using the Edit button in the UI. This feature is present in eMite 7.0 and beyond.
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Ability to drill down into QA scores to see performance on individual questions
Currently the data for scorecards is aggregated by agent over a timeframe. It would be excellent if the Genesys API would allow individual call scores that includes each question as a datapoint so a dashboard could drill down to performance on particular questions per agent.
3 votesHello Tyrel,
As Paul confirmed, this is already available as raw data.
Thank you,
Yogendra
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