The virtual index has a limitation of not allowing new index's to be added in future, meaning rework after developing the mapping and re-creating measures if you want to add a new index at a later date.
It would be better if we could add the index to an existing Virtual index. This would mean less rework and far better user experience. It will be common for new index's to become available after the initial VI was created.1 vote
Null value colour option for heat maps, currently shows 0 calls as Red (or most negative on colour spectrum). Simple option to make Null value a definable colour separate to the scale.2 votes
Thank you Jon for sharing this request. We have accommodated this in our backlog.Regards Yogendra Kale
The aggregate for realtime, unfortunately, does not capture on hold status. It is actually a part of interaction status rather than agent/queue observation.
Request to be able to report on on-hold.
See case 00009728.3 votes
I'd like to create my own theme for my company so that reports by default are coloured and formatted to my companies styling guide5 votes
Thank you for sharing this suggestion. We have included this in our future product backlog.
I'll be honest, I love Splunk as a log analytics tool. It allows me to filter and search through my logs and identify trends quite quickly. However, it's wallboarding and report generating processes are a bit slow and cumbersome. The Splunk adaptor that you guys provides is abit cumbersome as well. I'd like the best of both worlds, great log analysis and great wallboarding/reporting - can we make this happen?1 vote
We have a KPI e.g. Last month. Now let's take a use case. Our current month is April, so our last month would be March. If we display the last month KPI data in a status block and link it to a date filter. Using date filter now we select month as Feb so ideally KPI should capture this response which is Feb and should calculate last month of Feb which is Jan. In current scenario date filter selection overrides KPI filter and displays data for the month of Feb.1 vote
- Don't see your idea?