eMite

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The ability to have a Parent and a child dimension block to filter on.
Would like to have a way to configure a dimension block (example supervisor) so that when the criteria is selected, that a secondary filter can be associated and only show the children that are associated to the criteria in this case agents for a secondary level of filtering.
1 vote -
Increase # of Rows we can View and/or Export
We've been informed that there is currently a limit to only view 5,000 rows of data at a time in a cube, and only export 170,000 rows from a drillthrough in an Excel File.
Can these limits be increased so that we can see/export more rows?
6 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Create Matrices / Graphs with Multiple X-Axis parameters
It would be great to have the functionality to select more than one X-Axis at a time when creating a cube report, so that we get similar functionality to a Matrix (like in Microsoft SSRS) or an expanded Pivot Table (like in Microsoft Excel). This would allow for more detailed and spliced views and provide increased analytical value.
6 votesThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Reorder Pages/Page Groups that are Broadcasted
Add functionality for users to be able to reorder pages and page groups that have been Broadcasted
6 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Sort Member Group Labels in KPI Admin
We would like the ability to alphabetically sort Member Group Labels that are created in KPI Admin --> Member Groups.
6 votesThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Cube Table View Formatting
We would like the front-end script of cube reports in table view to be upgraded so that field sizing and arrangements will be saved even with large datasets. Currently we can only retain our formatting with small datasets.
5 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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SDES-1021: More than one cross cube Bind per data block
The point of Cross Cube bind is to view multiple statistics for desperate sources on a single cube. The initial release only allows one such bind per data block.
This is too low a limit for modern enterprises exceeding 5 or 6 different sources that need to be analysed together in order to highlight actionable insights.
Please provide the ability to have at least 5 bound fields, for example bind the Linked date to 5 other date fields. This will allow the joining of the customer journey through chat bots, Genesys, emails, SFDC cases ITSM or the growing number of…
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Live (Active) Agent Status upon Refresh
For any agent status data blocks based on Realtime Indexsearch Configuration, we would like to be able to see all agents immediately when the page is loaded, as opposed to now where agents will only appear when their State/Status updates.
9 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Add Audit Trail for KPI Changes
We would like the ability to be able to see who has made updates to a KPI and what those updates were within the KPI Admin page.
7 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Fix Abandoned Column
When creating a drillthrough datablock with an index search configuration of emite_awsconnectcontracttrace, the column labeled "AbandonedCall" is only reporting False even when it is an Abandoned call.
1 voteThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Save my research. This is to make easier the access to specific groups of data needed.
A tool, or button that allows my current research to be saved then, once saved (on another button) I can access to "My Saved Reports" so I can browse for that information, faster, on any another day.
This will help me to look for the same information, faster and more efficiently.
1 voteThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Ability to add week day to show as well as the date
Ability to add week day to show as well as the date
1 voteThank you for raising this request. The eMite Development Team have reviewed and raised an enhancement request to assist.
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Add to existing Virtual index's
The virtual index has a limitation of not allowing new index's to be added in future, meaning rework after developing the mapping and re-creating measures if you want to add a new index at a later date.
It would be better if we could add the index to an existing Virtual index. This would mean less rework and far better user experience. It will be common for new index's to become available after the initial VI was created.
1 vote -
Virtual Index `suggested mapping'
With Virtual index's a common requirement is field mapping via Member groups to create common fields in order to report effectively across all combined data sets.
My Enhancement request is to include the ability in eMite to automatically suggest fields when you create the virtual index for mapping. For example, date fields, Fields which contain the same underlaying data even though the column names are different. This would reduce time and effort with a much better user experience.
1 voteThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Ability to set sound or pop up alerts (e.g. if calls waiting goes above a certain number)
Working as a manager in a busy contact centre, sometimes we are completing other tasks such as admin, speaking with team members, meetings, actioning important emails etc meaning Emite is off our screen for some time. It would be really useful to be able to set a sound notification or pop up real time notification to let us know calls are waiting for instance so we can act accordingly even if completing other tasks.
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Being able to create more complex KPIS
Allowing simple calculations within the measures box, as per the attached image. Would be good to have addition, subtraction for a starter, so we avoid having to create too many steps in a kpi.
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Enhancement request : Get the "Group" field in qualityevaluations_emite cube
I want to filter about FR CS Group in qualityevaluationsemite cube. But I don't have the "Group" which in contained in the conditions of the virtual member FR CS Group. Is it possible to add the "Group" into qualityevaluationsemite?
1 voteThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Enhancement Request: Allow data type selection for results of custom KPIs
When data is exported, all values are in 'string' format even though the data is a number. This is happening only for Custom KPIs. System shall provide an option to assign appropriate data type for result of each Custom KPI
Related Jira ticket: https://jira.intersectalliance.com/browse/EMITE-4609
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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SDSS-545 | Thresholds within a heatmap
The heat map requires the ability for the intervals with a null value show show as either white or transparent and not in the heatmap colour spectrum.
On the screen shot and example of the view we would like to change. The IE VOICE queue is closed from 20:00. The heatmap shows Red as though we performed poorly, but we would like this to be a neutral colour as nothing was offered…..
• Not all queues have the same hours of operation….. and as this is going to be a page were the end user can select the market they…
1 voteThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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Enhancement Request: Set a custom order for axis labels
Paul Kendrick requested to make it possible for x-axis Linked Date by Half Hourly to be sorted to start at 22:30, 23:00, 23:30, 00:00, etc. Please see video below as explained.
https://jsd.prophecyinternational.com/secure/attachment/11816/2021-01-14_20-30-45.mp4
2 votesThank you for sharing this suggestion, we will review and reach out to you for further clarification if needed. This enhancement is under review with the eMite Development Team.
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