When cycling through pages on a wallboard, it should switch to showing a page when Calls Waiting is in breach of the threshold and then resume Play mode once this measure returns to a Good state.

I want to build an Agent report, but need to mask the agent names before I can share the report.

I am trying to match the data that's present in the PureCloud Agent Quality Details report, however the index only provides Aggregation Start Date and Linked Date, which are the same date, and doesn't have any option to show media type.

Genesys charge overage fees on PureCloud if you go beyond your pre-set licensing limitation. Would be excellent to receive an automated email or SMS message upon coming close to the license threshold, and again when exceeding.

We currently cannot calculate Occupancy rates for each activity agents are taking part in.
It would be great to have the list of queues attended per status time to calculate a Occupancy rate per activity.

I want to see log in sessions as single line item that show Start Time as the date and time when the user logged in and End Time as the date and time when the user logged out, as per the PureCloud report

https://help.mypurecloud.com/articles/agent-login-logout-details-report/

RealTime data currently shows only voice communications. We would like for this to be expanded to include email and chat interactions also.

I want to be able to share an agent report with all users, but each agent should not have visibility of other agents when viewing the report.

Hi,

We'd like eMite to support the divisions we setup in Genesys and propose a solution to have an administration dashboard and division dashboards.

Would like to see an out of the box dashboard showing real time skills out of Genesys PureCloud.

Is it possible to retrieve canned response-related data from PureCloud? For example the usage of canned response per queue or per agent would be great.

I have get in touch with PureCloud and they believe it is something can be retrieve and build by using the API, with this link as an example,
https://developer.mypurecloud.com/forum/t/retrieve-content-canned-response/1948

Need to be able to see current status information for ongoing or pending interactions which have been in status for longer than current day - specifically callback and email media types, but also necessary for interactions which begin before the change of 24hr day in a call center which operates at all hours.

As I understand it, your current implementation for integrating ServiceNOW involves interacting to ServiceNOW via the ODBC connector. ServiceNOW have come back to say in order to get the fields that we're after, you need to integrate to the ServiceNOW web api.